Our Return and Exchange Policy
Product Exchange Rules
Unused products can be returned or exchanged free of charge within 30 days of the invoice date.
Except for force majeure, the products you purchase are shipped within a maximum of two business days. You are notified of the status of the shipment via SMS until delivery. If you cannot be reached at that time, you will be informed with a note left by the courier stating that you can pick up your order from the nearest branch. If you are unable to go to the branch and pick up the product within three days, your package will be returned to us by the courier company.
Receiving the Product
Unless otherwise stated, all products are covered by the manufacturers' warranties. To ensure that the warranty terms are valid, please inspect the product during delivery. If you notice any damage, do not accept the product and request a damage report. Changes made to the product, deformation of the product, or damage to the product's original design are excluded from the warranty.
To avoid any problems, we recommend that you open and inspect your package at the time of delivery in the presence of the courier. If your product has been damaged in transit, you can return the package to the courier who delivered it to you.
Delivery Time
Delivery time varies between 24 and 96 hours depending on your city and district. Delivery time to central areas is 24 hours, except for force majeure.
Can I exchange the product?
Just ask! You can send us the unused product in its original packaging with the invoice so that we can exchange it for a saleable item. Since they are hygiene products, we cannot accept the exchange or return of used products.
Can I cancel my order?
Of course you can. First, we will check whether the returned product meets the return conditions and inform you by email.
Then, if you paid by credit card, your refund will be processed to your bank within 10 business days. Banks reflect the amount on credit cards within 3-4 business days. If you purchased the product by wire transfer or cash on delivery, the product amount will be deposited into the bank account you provide within 7 business days.
Is the return shipping free?
We have both good and bad news: all returns sent to our return address via Hepsijet Cargo are free of charge! We cannot cover the shipping costs of returns sent with other courier companies.
How do I return the product?
We have made this as easy as possible for you. There are only three conditions for returns:
1) The product must be unused, with its tags attached, and must not have lost its resale value.
2) Your return period is 30 days from the invoice date.
3) We only accept returns at the address below.
Turgut Özal Caddesi, Denizer Sokak, Parkverde B1/8, Taşdelen, Çekmeköy/İstanbul
You can obtain the return code by contacting us via our WhatsApp support line at 0533 420 51 11. After the return conditions of the products you return are approved, the amounts will be refunded within the framework of your bank's refund conditions.