Customer Service

Customer Service

Please review the topics below so we can assist you as quickly as possible. Answers to most questions can be found here.

1) Quick Help

  • Order Status: Order confirmations and shipping updates are shared via email.

  • Shipping & Delivery: Delivery times and tracking information are provided below.

  • Returns & Exchanges: Review the relevant section for return conditions and application steps.

  • Product Care: Care recommendations for extending the life of silk products are provided below.

2) Orders & Shipping

When will my order be shipped?
Orders are generally shipped within 1–3 business days. During promotional periods, the time may be extended depending on demand.

When will I receive the tracking number?
The tracking number is shared via email/SMS once the order has been handed over to the carrier.

Can I change my address?
This is possible before your order is shipped. Please contact us as soon as possible.

3) Returns & Exchanges

What is the return period?
You can submit a return request within the legal return period after receiving the product.

Return conditions

  • The product must be unused, unwashed, and have its tags/packaging intact.

  • The return request must be submitted within 30 days of the invoice date.

How do I apply for a return/exchange?

  1. Prepare your order number

  2. Submit your return/exchange request via email

  3. Our team will share the return shipping steps with you

4) Silk Product Care (Important)

To preserve the shine and texture of silk products:

  • Use cold/lukewarm water

  • Gentle wash (if possible, hand wash using only Sonett organic silk shampoo)

  • Do not use bleach

  • Iron at a low temperature (preferably through a cloth)

  • Do not leave in direct sunlight for extended periods

5) Payment & Invoicing

Which payment methods are available?
Current payment options on the site are displayed during the payment step.

E-Invoice / E-Archive
For corporate orders and e-invoice requests, please contact us after placing your order (with tax number / company name information).

6) Contact Us

You can write to us for detailed information and quotes: info@ipekshop.com

If possible, please share the following information in your message:

  • Order number (if any)

  • Product name / link

  • Your request (return, exchange, product information, bulk purchase, etc.)

Working Hours: We provide support on weekdays between 09:00 – 16:00.

If possible, please share the following information in your message:

  • Order number (if any)

  • Product name / link

  • Your request (return, exchange, product information, bulk purchase, etc.)