SHIPPING

At İpekshop, we care about ensuring your order is carefully protected until it reaches you. Below you can find information regarding our shipping and return process.

When will my order be shipped?

We carefully prepare your order and deliver it to Hepsijet within 2 days at the latest. When your shipment is on its way, your tracking code will be sent to your mobile phone via SMS.

Shipping is free for orders of 750 TL and above. For orders under 750 TL, the shipping fee is 120 TL.

How are the products packaged?

We place our products in their own product boxes and then ship them in a protective shipping box. As for our silk quilts, we place them in their embroidered fabric bag, cover them with sealed PVC packaging, and then place them in the shipping box.

How can I make a return?

You can return your unused products free of charge within 30 days from the date you received them.

When you wish to make a return, simply write to us via our WhatsApp line before shipping. We will send you the free return shipping code and the necessary information. To ensure your return proceeds smoothly, we kindly ask you to send your product only with the code we provide, through our contracted courier company.

WhatsApp: 0533 420 51 11