Preliminary Information Form
1. SELLER INFORMATION
Trade name: Aksen İpek Sanayi ve Dış Ticaret Ltd Şti
Brand: ipekshop
Website: https://www.ipekshop.com
Company address: Sultançiftliği Mahallesi Parkverde Residence B1/8 Çekmeköy /İstanbul
Product return address: Sultançiftliği Mahallesi Parkverde Residence B1/8 Çekmeköy /İstanbul
Phone: 0850 885 01 66
Email: info@ipekshop.com
Tax office and tax number: SARIGAZI 0350838120
Hereinafter referred to as “ipekshop” or the “SELLER”.
2. BUYER INFORMATION
Name / Title: [Buyer information]
Billing address: [Billing address]
Delivery address: [Delivery address]
Phone: [Phone number]
Email: [Email address]
Hereinafter referred to as the “BUYER”.
3. SUBJECT AND SCOPE
This Preliminary Information Form has been prepared to inform the BUYER about the sale and delivery of products ordered through www.ipekshop.com within the scope of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
This form shall be considered together with the order summary and the Distance Sales Agreement.
4. MAIN PRODUCT FEATURES AND PAYMENT INFORMATION
Order date: [Date]
Product name and description: [Product information]
Selected color / size / variant: [Variant information]
Quantity: [Quantity]
Unit price including taxes: [Amount]
Product total including taxes: [Amount]
Applied discount: [Amount]
Shipping cost: [Amount]
Payment method: [Payment method]
Number of installments and interest, if any: [Payment plan]
Total amount to be paid: [Total including taxes and other charges, if any]
The product's material, dimensions, color, usage and care features are explained on the product page. The selected product and payment terms are shown to the BUYER before order confirmation.
No additional charges not previously notified by the BUYER will be requested.
5. HANDOVER TO CARRIER AND DELIVERY TIME
Unless a different period is specified on the product page or at the time of ordering, orders are delivered to Hepsijet within 2 days from payment confirmation.
The time for handover to the carrier differs from the time it takes for the product to reach the BUYER. The delivery time may vary depending on the delivery area and the carrier's terms of service.
For products prepared specifically for an individual, unless a different period is legally agreed upon, products are delivered within 30 days at the latest from the order date.
If an extraordinary situation affecting delivery arises, the BUYER will be informed. The BUYER's legal rights regarding the delivery delay are reserved.
6. DELIVERY CONDITIONS AND SHIPPING COST
Delivery is made to the address specified by the BUYER at the time of ordering and to the BUYER or the person designated by the BUYER to receive it.
For standard delivery:
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Shipping is free for orders of 750 TL and above.
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For orders under 750 TL, the shipping cost is 100 TL.
More advantageous campaign terms offered at the time of ordering are reserved. The exact shipping cost to be applied to the order is shown before payment.
The SELLER is responsible within the scope of the legislation for loss and damage occurring until the product is delivered to the BUYER or the third party designated by the SELLER in shipments made with the carrier selected by the SELLER.
The Distance Sales Agreement is approved electronically; no wet-signed copy is required.
7. PAYMENT METHODS
Payments can be made using credit card, debit card, or wire transfer/EFT methods offered on the order screen.
Card payments are carried out through the PayTR payment infrastructure. Available cards and installment options are shown during payment. For installment transactions, no interest is applied for up to 3 installments, and a maximum of 12 installments is offered; available options may vary depending on the card and transaction terms.
Wire transfer/EFT discounts are shown before payment for the orders they apply to. The discount amount and the total amount to be paid are stated in the order summary.
8. VALIDITY OF PRICES
Prices on product pages are sales prices including taxes unless clearly stated otherwise. Time-limited campaigns are valid for the announced period and conditions.
The amount in the order approved by the BUYER shall prevail. Subsequent price changes are not applied unilaterally to completed orders.
In the event that an obvious price or system error is detected, the BUYER will be informed and the matter will be evaluated within the framework of the relevant legislation. No higher amount will be collected without the BUYER's separate approval.
9. LEGAL RIGHT OF WITHDRAWAL AND RETURN
Except for the exceptions explained below, the BUYER may withdraw from the contract within 14 days from the date of receiving the product without stating any reason and without paying any penalty. The right of withdrawal can also be exercised before the product is delivered.
In the event that products in a single order are delivered separately, the period begins on the day the last product is received.
It is sufficient to send the withdrawal notice before the period expires in writing to the SELLER email address or physical address specified in this form. The sample form below may be used for the notice; use of this form is not mandatory.
The BUYER returns the product within 14 days from the withdrawal notice. The SELLER reserves the right to offer to collect the product itself.
The carrier envisaged for returns is Hepsijet. For returns made with this carrier, the shipping cost is not charged to the BUYER. Free return shipping information can be obtained from the SELLER's communication channels.
If the specified carrier does not have a branch or suitable pickup service in the BUYER's location, the SELLER will arrange for the product to be collected without charging additional costs.
The refund is made within 14 days at the latest from the date the product is delivered to the specified carrier. In the event that a different carrier is used, this period begins with the product reaching the SELLER; in the event of withdrawal before delivery, it begins with the withdrawal notice reaching the SELLER.
In the event of withdrawal from the entire contract, all payments collected, including the standard delivery fee, shall be refunded. Additional charges arising from a more expensive delivery method specifically selected by the BUYER are excluded.
The return is carried out in a manner suitable for the payment method used at the time of purchase, without charging the BUYER any costs, and in a single transaction.
Changes arising from the BUYER's examination of the product in accordance with its operation, technical specifications, and usage instructions do not automatically eliminate the legal right of withdrawal.
The absence of the original invoice does not, on its own, constitute grounds for rejecting the right of withdrawal or excluding VAT from the refund. Necessary financial document procedures are carried out in accordance with the relevant legislation.
ipekshop's 30-day free return policy
In addition to the legal right of withdrawal, ipekshop offers the possibility of free returns within 30 days from delivery.
For returns exceeding the legal 14-day period, the product must be unused, unwashed, undamaged, and its labels and complementary parts, if any, must be preserved.
Products prepared specifically for an individual and products meeting the conditions of the hygiene exception below are excluded from this additional policy. These conditions do not restrict the legal right of withdrawal or rights regarding defective goods.
10. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
Depending on the nature of the products sold at ipekshop, the following exceptions may apply:
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Products specially prepared in accordance with the BUYER's requests or personal needs.
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Products whose protective elements such as packaging, tape, seal, or package have been opened after delivery, and whose return is not suitable for health and hygiene reasons.
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Products that are mixed with other products after delivery and cannot be separated by their nature.
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Perishable products or products that may expire.
Selecting one of the standard color or size options does not, on its own, constitute custom production for an individual.
The fact that a product is a pillowcase, duvet, sleep mask, bonnet, or personal care product does not, on its own, eliminate the right of withdrawal. The conditions required by the legislation for the exception must be met.
If there is a right of withdrawal exception applicable to the product, it is explained separately before the order. Legal rights regarding defective products are reserved in all cases.
11. CONFIRMATION OF PRELIMINARY INFORMATION
This form is presented to the BUYER for review before the order is completed and before any payment obligation arises.
The BUYER's confirmation that they have received the preliminary information is obtained electronically. The form, completed with order-specific information, and the Distance Sales Agreement are sent to the BUYER by email or another permanent data storage medium.
It is clearly stated immediately before confirmation that confirming the order creates a payment obligation.
12. REQUESTS, COMPLAINTS, AND DISPUTES
The BUYER may submit requests and complaints through the SELLER communication channels in this form.
In the event of disputes, applications may be made to the Consumer Arbitration Committees or Consumer Courts in the BUYER's place of residence or where the consumer transaction took place, within the framework of the monetary limits and jurisdictional rules valid on the date of application.
Where applicable, the provisions of mandatory mediation as a condition of litigation are reserved.
13. IMPOSSIBILITY OF FULFILLING THE ORDER AND OTHER PROVISIONS
In the event that it becomes impossible to fulfill the order, the SELLER informs the BUYER in writing or through a permanent data storage medium within 3 days from the date it becomes aware of the situation. Payments collected, including delivery costs, are refunded within 14 days at the latest from the date of notification.
The absence of the product in stock does not, on its own, constitute impossibility.
In the event of a concrete suspicion regarding payment security or a deficiency in the order information that prevents delivery, the SELLER may contact the BUYER for necessary verification. This process does not eliminate the rights arising from mandatory legislation.
In the event that the product is defective, the BUYER's legal rights to rescind the contract, obtain a price reduction, free repair, or replacement with an identical non-defective product are reserved.
14. CONSUMER TRANSACTION AND FINAL PROVISIONS
The rights granted to consumers under Law No. 6502 apply to consumer transactions where the BUYER acts for non-commercial and non-professional purposes.
No provision in this form may be interpreted in a manner that eliminates or restricts the rights arising from mandatory legislation.
APPENDIX — SAMPLE WITHDRAWAL NOTICE
Recipient: Aksen İpek Sanayi ve Dış Ticaret Ltd Şti
Address: [Company address]
Email: [Email address]
I am exercising my right of withdrawal from the contract regarding the sale of the product or products with the information provided below.
Order number:
Order date:
Delivery date:
Product or products:
BUYER's name and surname:
BUYER's address:
Date of notice:
Signature: Only for notices sent on paper.